Terms & Conditions
At Contrology Underwood, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with applicable Australian privacy laws.
What information do we collect?
Contrology Underwood may collect personal information that is reasonably necessary to provide our Pilates, wellness and related studio services. This may include your name, residential or postal address, email address, telephone number and date of birth, where relevant.
Where necessary for your participation in our classes or services, we may also collect health-related information, such as relevant injuries, medical conditions, physical limitations or other information you choose to provide to help us support your safe participation.
How do we collect information?
We may collect personal information directly from you when you interact with Contrology Underwood. This may occur when you:
- Enquire about or book our classes, sessions or services.
- Register as a client or create an account.
- Complete an intake, health or consent form.
- Contact us by phone, email, through our website or social media.
- Purchase a membership, class pack or other service.
- Subscribe to receive studio news, updates or promotional communications.
We may also receive personal information from third parties, such as booking or payment service providers, referral partners or other parties, where permitted by law and, where required, with your consent.
We collect, use and disclose your personal information for purposes related to providing our services, managing bookings and memberships, communicating with you, processing payments, maintaining client records and meeting our legal obligations.
Where we collect sensitive information, including health information, we will handle it in accordance with applicable Australian privacy laws.
Privacy and third-party websites
Our website or online platforms may contain links to third-party websites, booking systems or other services that are not owned or controlled by Contrology Underwood.
We are not responsible for the privacy practices, content or security of those third-party websites or services. We encourage you to review their privacy policies before providing them with your personal information.
How we protect your personal information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required or authorised by law.
Accessing or correcting your personal information
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, please contact us using the details below. We will respond to your request in accordance with applicable privacy laws.
Making a privacy complaint
If you have a concern or complaint about how Contrology Underwood has collected, used, stored or disclosed your personal information, please contact us at:
Please include details of your concern so that we can review and investigate the matter.
We aim to acknowledge and respond to privacy complaints promptly and, where practicable, complete our investigation within 15 business days of receiving your complaint. If we require additional time, we will let you know.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, subject to its complaint-handling requirements.
Updates to this Privacy Policy
Contrology Underwood may update this Privacy Policy from time to time to reflect changes to our business practices, services or legal obligations. The latest version will be made available through our website or upon request.