Privacy Policy
What personal data we collect and why we collect it
At Contrology Underwood, we respect your privacy and are committed to handling your personal information responsibly. We collect personal information that is reasonably necessary to manage your bookings, provide Pilates and studio services, communicate with you and maintain our client records. The information we collect may depend on how you interact with our website and studio.
Comments
If the Contrology Underwood website allows visitors to leave comments, we may collect the information entered into the comments form, along with the visitor’s IP address and browser details. This information may be used to help detect spam and protect the website.
If a third-party profile or avatar service is connected to the website, certain information, such as an anonymised identifier generated from your email address, may be shared with that service in accordance with its privacy policy.
If comments are published publicly, information included in the comment and any associated public profile image may be visible to other visitors.
Media
If you are able to upload images to the Contrology Underwood website, please avoid uploading images that contain embedded location information (such as GPS data), particularly if you do not wish that information to be accessible to others.
Images published on a website may be downloaded, and any embedded information may be accessible to people who download them.
Contact forms and cookies
If you contact Contrology Underwood through our website, we may collect the personal information you provide, such as your name, email address, telephone number and the details of your enquiry. We use this information to respond to your enquiry and provide relevant studio services.
Our website may use cookies and similar technologies to support its functionality, remember preferences, improve your browsing experience and help maintain website security.
Depending on the website features you use, cookies may be used to remember information you have entered, support account logins or maintain your preferences. You can manage or disable cookies through your browser settings; however, some website features may not function as intended if cookies are disabled.
Embedded Content from other websites
The Contrology Underwood website may include embedded content or links from third-party websites, such as videos, images or other online resources.
When you interact with embedded content, the third-party website may collect information about you, use cookies or other tracking technologies, and monitor your interaction with that content in accordance with its own privacy policy.
Contrology Underwood does not control the privacy practices of third-party websites. We encourage you to review their privacy policies before interacting with their content or providing personal information.
Analytics - Who we share your data with
Contrology Underwood may use website analytics or similar tools to understand how visitors use our website and to help us improve its functionality and user experience.
We may share personal information with trusted third-party service providers where reasonably necessary to operate our studio, including booking platforms, payment processors, website hosting providers and IT support services.
We only use or disclose personal information for the purposes for which it was collected, for a related purpose you would reasonably expect, with your consent, or where otherwise permitted or required by Australian law.
Where third-party service providers store or process personal information overseas, the relevant privacy obligations and circumstances of that disclosure will apply.
How long we retain your data
Contrology Underwood retains personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, provide our services, meet legal or regulatory obligations, resolve disputes and maintain appropriate business records.
The length of time we retain information depends on the type of information and the reason it was collected.
When personal information is no longer required and we are not legally required or authorised to retain it, we will take reasonable steps to securely destroy or de-identify it.
What rights you have over your data
You may request access to the personal information Contrology Underwood holds about you and request that we correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
You may also request that your personal information be deleted where appropriate. However, we may need to retain certain information where required or authorised by law, or where it is necessary for legitimate record-keeping, legal or security purposes.
To make a request, please contact us at studio@contrologyunderwood.net
Where we send your data
Depending on the services and systems used by Contrology Underwood, personal information submitted through our website may be processed or stored by third-party service providers, including website hosting, booking, payment or security services.
For example, website comments may be checked through an automated spam detection service, if this feature is enabled.
Some service providers may operate outside Australia. Where applicable, we will take reasonable steps to ensure that any overseas disclosure of personal information is handled in accordance with our obligations under Australian privacy law.